Easy Returns & Exchanges Guarantee
Worry-Free Shopping
Timeframe
Returns and exchanges within 30 days of delivery.Non-eligible Items
No returns on final sale items.Conditions Required
Items must be in original condition with tags, unwashed, unaltered, and eligible for return.
Contact Us for Returns and Exchanges
Contact our customer service at support@www.lwzli.com for return assistance. We have return warehouses in the United Kingdom, the United States, Australia, and Germany. We will provide the return address based on your location.
Packing Your Items
Please pack the item securely and include your order information inside the package.
* Make sure that all items are in their original condition, with tags and labels attached, and have not been washed, ironed, or altered in any way that could affect their resale.
Choose Your Shipping Carrier
Customers are generally responsible for shipping costs when exchanging non-defective items. You may choose any carrier to return the package. Please ensure that items are returned in their original condition to facilitate a smooth exchange process.
After dispatching the parcel, please send us a photo of the shipping receipt for easy tracking.
However, if the item received was defective or incorrect, we will cover the shipping costs for the exchange. Please contact our customer service to obtain the official return label.
Waiting for the Refund Process
After we receive and verify the returned items, a refund for the full selling price, excluding any initial shipping fees, will be processed to the original method of payment. Please allow 5 business days for the refund to complete. You will receive an email notification once the refund has been issued.
Other Concerns?
Returns FAQs
Yes, items that are worn, washed, or damaged, as well as final sale items, cannot be returned.
Items with discoloration and shrinkage are not considered defective. Please review the Product Care page before washing to avoid issues like fading or shrinking.
- If you receive a defective item, please contact customer service at support@www.lwzli.com for a replacement.
- If you receive the wrong item or an incomplete order, please contact customer service.
Please promptly contact our customer service team at support@www.lwzli.com to resolve any issues. Report discrepancies within 30 days.
Please contact our customer service team at support@www.lwzli.com, and we will verify the issue and work to resolve it for you.
Exchange FAQs
Yes, you can exchange an item for a different size or color, depending on availability.
Customers are generally responsible for shipping costs when exchanging non-defective items. If the received item was defective or incorrect, we will cover the shipping costs for the exchange.
Once we receive your returned goods, exchange processing is usually completed within 1–3 business days. Please allow 7–14 days for the new item to be delivered.
Need more help with your returns?
Use the form below to contact us and we will be sure to help you as quickly as possible.